Last updated: 16/03/2026

This Privacy Policy describes Our policies and procedures on the collection, use, disclosure, storage, sharing, and protection of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide, operate, secure, and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Application means The Easy Care User App, the software program provided by the Company.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to The Easy Care, a partnership firm having its business address at Plot No. 337/A, Sector-23, Gandhinagar, Gujarat - 382024, India.

Country refers to: India

Device means any device that can access the Service such as a mobile phone, tablet, desktop computer, or any other digital device.

Personal Data means any information that relates to an identified or identifiable natural person.

Health-Related Data means any information You upload, submit, access, or make available through the Service that relates to health, symptoms, reports, prescriptions, lab tests, consultations, reminders, appointments, hospital visits, diagnostic records, or related healthcare activity.

Service refers to the Application and any related services, features, communications, support, websites, and functionalities connected to The Easy Care.

Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals engaged by the Company to facilitate the Service, provide infrastructure, enable OTP delivery, cloud hosting, analytics, payment processing, communication, map services, or otherwise assist in operating the Service.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.

Hospital / Lab / Provider means an independent third-party hospital, clinic, laboratory, doctor, medical professional, or healthcare provider whose services may be listed, displayed, scheduled, or otherwise facilitated through the Service.

You means the individual accessing or using the Service, or the person on whose behalf such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You, facilitate healthcare-related workflows, and operate the platform.

Personally identifiable information may include, but is not limited to:

• First name and last name
• Mobile phone number
• OTP verification details
• Email address
• Gender
• Age or date of birth
• Address
• State
• City
• PIN/ZIP/postal code
• Profile photograph, if uploaded
• Emergency contact information, if provided
• Location-related information
• Appointment-related details
• Hospital / lab / doctor preferences
• Payment-related information
• Reports, prescriptions, and uploaded health documents
• Reminder information
• Inquiry information
• Customer support communications

Health-Related Data

Depending on how You use the Service, We may collect, process, store, display, or facilitate access to health-related information, including:

• symptoms or reasons for consultation;
• appointment history;
• doctor selections;
• hospital selections;
• lab bookings;
• uploaded medical reports;
• prescriptions;
• disease or report titles;
• reminder reasons;
• consultation-related notes or records made available by providers;
• BMI inputs such as height, weight, age, and gender;
• surgery or insurance inquiry information;
• billing-related medical service details.

You understand that such information may be sensitive in nature.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as:

• Your Device’s Internet Protocol address;
• browser type;
• browser version;
• device type;
• operating system;
• app version;
• unique device identifiers;
• crash logs;
• diagnostics;
• pages or screens visited;
• time and date of usage;
• time spent on pages or screens;
• referring URLs;
• and other diagnostic and technical data.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission where required:

• pictures and other information from Your Device’s camera and photo library;
• files and documents selected by You for upload;
• location information, including approximate or precise location, depending on Your permissions and device settings;
• notification token/device token for push notifications;
• contact details that You voluntarily submit in forms or inquiries.

We use this information to provide features of Our Service, facilitate appointments, enable uploads, process reminders, improve and customise the Service, and support healthcare coordination features. The information may be uploaded to the Company’s servers and/or a Service Provider’s servers, or may be stored on Your device depending on the functionality involved.

You can enable or disable access to these permissions at any time through Your Device settings, although some features may not function properly if permissions are denied.

Nature of the Service

The Easy Care User App is a technology platform that helps users discover hospitals, doctors, clinics, labs, and related healthcare services; book and manage appointments; receive reminders; upload or view reports; use certain informational tools; and access related healthcare facilitation features.

The Easy Care is not a hospital, clinic, doctor, lab, pharmacy, ambulance provider, or emergency medical service provider. The medical, clinical, diagnostic, consultation, prescription, treatment, and laboratory services available through or in connection with the platform are provided by independent third-party providers and not by The Easy Care.

The App, hospital, lab, and doctor are separate and independent parties. The Easy Care is not responsible for clinical decisions, treatment outcomes, lab accuracy, medical negligence, or provider-side service issues, except to the extent required under applicable law.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to operate the platform, manage user access, monitor usage, and secure the Service.
• To manage Your Account, including registration, login, OTP verification, profile management, and enabling access to Service features.
• To facilitate appointments and healthcare workflows, including appointment booking, confirmation, rescheduling, cancellation, provider coordination, reminder scheduling, and inquiry handling.
• To enable report, prescription, and record-related features, including upload, access, display, storage, retrieval, and sharing with relevant providers or authorised staff.
• To contact You, including by phone, SMS, WhatsApp, email, in-app notification, or other equivalent electronic communication.
• To provide AI-assisted or informational features, including symptom-based support, general health information, wellness assistance, BMI-related features, and provider discovery.
• To provide customer support, resolve complaints, investigate issues, and respond to requests.
• To process payments and transaction-related workflows, where applicable.
• To improve our Service, including analytics, optimisation, monitoring, security enhancement, bug fixing, and user experience improvement.
• To detect, prevent, and investigate fraud, abuse, misuse, technical issues, security incidents, or unlawful activity.
• To comply with legal obligations, law enforcement requests, court orders, regulatory requirements, or dispute resolution needs.
• For business transfers such as merger, restructuring, financing, reorganisation, dissolution, or sale of business assets.
• For other lawful purposes consistent with this Privacy Policy and applicable law.

AI and Informational Features

The Service may offer AI-assisted or automated informational tools, symptom input features, wellness guidance, BMI-related suggestions, and provider discovery support.

Information submitted through such features may be processed to generate responses and improve the functionality of those tools. However, such features are intended only for general informational and convenience purposes and are not a substitute for diagnosis, treatment, prescription, or emergency medical care.

Sharing of Your Personal Data

With Hospitals, Labs, Doctors, Clinics, and Authorised Staff

We may share Your information with the hospital, lab, clinic, doctor, receptionist, or authorised provider staff selected by You or reasonably connected to the service You request.

• appointment booking and coordination
• reminders
• report viewing
• prescription access
• lab booking
• billing support
• inquiry handling
• follow-up communication
• healthcare service facilitation

This may include Your name, number, age, gender, appointment details, symptoms or reason for visit, uploaded files, reports, reminder information, inquiry details, and related data necessary to provide the requested service.

With Service Providers

We may share Your personal information with Service Providers that help Us operate the Service, including for:

• backend infrastructure
• authentication
• OTP delivery
• cloud storage
• analytics
• notifications
• customer support
• payment processing
• communication services
• map/location functionality
• technical maintenance

This may include service providers such as Supabase for backend and authentication-related infrastructure and MSG91 for OTP delivery and messaging-related services, based on our active deployment setup.

With Affiliates

We may share Your information with Our affiliates, in which case We will require those affiliates to honour this Privacy Policy.

With Business Partners

We may share limited information with business partners, hospitals, healthcare providers, insurance-related partners, or service partners where necessary to respond to Your inquiry or provide a feature requested by You.

With Your Consent

We may disclose Your personal information for any other purpose with Your consent.

For Business Transfers

We may share or transfer Your personal information in connection with, or during negotiations of, any merger, financing, sale of Company assets, acquisition, or similar transaction.

For Legal Compliance and Protection

We may disclose Your personal information where required to do so by law or where We believe in good faith that such action is necessary to:

• comply with a legal obligation;
• protect and defend Our rights or property;
• prevent or investigate possible wrongdoing;
• protect the safety of users or the public;
• protect against legal liability.

Data Retention

The Company will retain Your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, including to:

• provide the Service,
• maintain accounts and healthcare workflows,
• comply with legal obligations,
• resolve disputes,
• enforce agreements,
• maintain audit and security logs,
• and support operational continuity.

Usage Data is generally retained for a shorter period, except when it is used to strengthen security, improve functionality, support investigations, or where a longer retention period is legally required or operationally justified.

Certain records, reports, appointment logs, billing-related records, support records, or communications may be retained for longer where necessary for legal, regulatory, contractual, security, anti-fraud, or dispute-resolution purposes.

Transfer of Your Personal Data

Your information, including Personal Data, may be processed at the Company’s offices and at any other location where the parties involved in the processing are located.

This means that Your information may be transferred to, stored on, or processed on computers, servers, or systems located outside Your state or jurisdiction, including outside India, where the data protection laws may differ from those in Your jurisdiction.

Your use of the Service and submission of information constitutes Your consent to such transfer, subject to applicable law and reasonable safeguards.

We will take steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and that no transfer of Your Personal Data takes place to an organisation or country unless adequate controls are in place.

Security of Your Personal Data

The security of Your Personal Data is important to Us. We use commercially reasonable technical, organisational, and administrative safeguards designed to protect Your information against unauthorised access, alteration, disclosure, misuse, and destruction.

These measures may include:

• access controls,
• authentication controls,
• secure backend infrastructure,
• encryption in transit where applicable,
• logging and monitoring,
• limited personnel access,
• and vendor-based security measures.

However, no method of transmission over the Internet and no method of electronic storage is 100% secure. Therefore, while We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its

Your Rights and Choices

Subject to applicable law, You may have the right to:

• access the Personal Data We hold about You;
• request correction or updating of inaccurate or incomplete Personal Data;
• request deletion of Your Personal Data;
• withdraw consent, where processing is based on consent;
• object to or request restriction of certain processing activities;
• request information about how Your data is being used or shared.

You may also update, amend, or delete certain information through Your account or by contacting Us using the contact details provided below.

Please note that We may retain certain information where required by law, for legitimate business purposes, for fraud prevention, dispute resolution, security, enforcement of agreements, or where technically and operationally necessary.

Deleting Your Personal Data

You have the right to request deletion of Personal Data that We have collected about You, subject to applicable law and legitimate retention requirements.

Our Service may allow You to delete certain information directly from within the App. You may also contact Us to request access to, correction of, or deletion of Your personal information.

Please note that We may need to retain certain information:

• to comply with legal obligations;
• to maintain medical, billing, support, audit, or security records where required or justified;
• to investigate fraud, abuse, or violations of Our terms;
• to resolve disputes or enforce Our agreements;
• or where deletion is not technically or operationally feasible immediately.

Third-Party Services and Infrastructure

We may use third-party service providers and infrastructure to support the operation of the Service. These may include, depending on Our active setup:

• backend and database infrastructure providers;
• authentication providers;
• OTP and messaging providers;
• cloud storage and hosting providers;
• analytics and diagnostics providers;
• push notification providers;
• payment service providers;
• communication and support tools;
• map and location providers.

This may include providers such as Supabase for backend and authentication-related infrastructure and MSG91 for OTP delivery and messaging-related services.

These third parties may process information on Our behalf in accordance with their own terms, privacy policies, and contractual obligations with Us. We do not control the privacy practices of independent third-party providers such as hospitals, labs, clinics, doctors, payment gateways, or external websites, and We encourage You to review their policies where applicable.

Payments

If payment-related features are enabled in the Service, payment information may be processed by Us, by the relevant healthcare provider, or by third-party payment processors, depending on the transaction flow.

We may receive limited payment-related data such as transaction reference numbers, payment status, billing details, and related records necessary for booking confirmation, reconciliation, support, fraud prevention, compliance, and dispute handling. We do not state that We store full card or banking credentials unless actually implemented by Our payment partner flow.

Communications

By using the Service, You agree that We may send You communications relating to:

• OTP verification;
• appointment confirmations, updates, cancellations, and reminders;
• support and grievance handling;
• policy or legal notices;
• service-related announcements;
• security or fraud alerts;
• billing or payment-related updates;
• and other operational messages.

These communications may be sent by SMS, phone call, WhatsApp, email, push notification, or other electronic means, depending on the feature used by You and Your device permissions.

You may not be able to opt out of certain service-related or security-related communications that are necessary for operation of the Service.

Children’s Privacy

The Service is not intended for children to use independently without appropriate consent where required under applicable law.

If You are under the age of 18, You may use the Service only under the supervision, consent, and responsibility of a parent or lawful guardian.

We do not knowingly collect Personal Data from children in a manner prohibited by applicable law. If You are a parent or guardian and You believe that a child has provided Us with Personal Data without appropriate consent, please contact Us. If We become aware that such information has been collected inappropriately, We will take reasonable steps to delete or restrict it, subject to applicable law and operational constraints.

Links to Other Websites and Third-Party Providers

The Service may contain links to third-party websites, hospitals, clinics, labs, maps, payment pages, or other external services that are not operated by Us.

If You click on a third-party link or interact with a third-party provider, You may be directed to that third party’s service. We strongly advise You to review the privacy policy of every third-party website or service You visit or use.

We have no control over and assume no responsibility for the content, privacy practices, security, or policies of any third-party websites, healthcare providers, payment processors, or external services.

Provider Data Handling Disclaimer

Hospitals, labs, clinics, doctors, and their authorised staff who receive or access Your information through the Service are independent third parties and may maintain their own systems, records, and privacy practices.

Once Your information is shared with a selected provider for appointment booking, treatment coordination, reminders, report viewing, billing, prescription access, inquiry response, or related facilitation, that provider may process and retain such information according to its own policies, legal obligations, and professional record-keeping requirements.

The Easy Care is not responsible for the independent privacy or data handling practices of such providers, except to the extent required under applicable law.

International Transfers

Some of Our service providers, infrastructure providers, or technical systems may process or store data outside India. By using the Service and submitting information, You acknowledge that Your information may be transferred to and processed in jurisdictions other than Your own, subject to applicable law and reasonable safeguards.

Where appropriate, We take steps reasonably designed to ensure such transfers are handled securely and in a manner consistent with this Privacy Policy.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time.

We will notify You of material changes by posting the updated Privacy Policy within the App, on the relevant page, or by other appropriate means. The “Last updated” date at the top of this Privacy Policy will also be revised.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy become effective when they are posted.

Contact Us

If You have any questions, complaints, privacy requests, or concerns about this Privacy Policy or Our data practices, You may contact Us at:

The Easy Care
Plot No. 337/A, Sector-23, Gandhinagar, Gujarat - 382024, India
Email: support@theeasycare.com