Privacy Policy – theeasycare.com

Important medical disclaimer

TheEasyCare is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. AI-assisted outputs, symptom information, report explanations, BMI or vitals information, wellness information, and provider suggestions are provided only for general informational and educational purposes and may be incomplete, inaccurate, or unsuitable for Your circumstances.

Always consult a qualified healthcare professional for medical advice, diagnosis, or treatment. Do not delay, disregard, or replace professional medical care because of information shown by the Application. In a medical emergency, contact local emergency services or visit the nearest emergency department immediately.

1. Overview and scope

This Privacy Policy describes Our policies and procedures regarding the collection, use, disclosure, storage, sharing, transfer, security, retention, and deletion of information when You use The Easy Care User App, Our related websites, support channels, communications, and connected Services.

We process Personal Data to provide, operate, secure, maintain, and improve the Service, facilitate healthcare-service workflows requested by You, and comply with applicable legal obligations. Where applicable law requires consent, We will request consent or permission before carrying out the relevant processing.

Health data is sensitiveWe process health-related information only for requested features, healthcare coordination, security, support, and purposes explained in this Policy.

No independent diagnosisAI and informational tools do not replace a qualified healthcare professional and must not be the sole basis for treatment decisions.

User-controlled uploadsPhotos, reports, prescriptions, and documents are accessed when You select, capture, or upload them.

Deletion is availableYou may request account and associated data deletion through Our deletion page or by contacting support.

Advertising and sale of health information

The Application does not display third-party advertising. We do not use Health-Related Data for targeted advertising and do not sell Health-Related Data for monetary consideration.

2. Interpretation and definitions

Capitalised words have the meanings described below, whether used in singular or plural.

Account: A unique account created for You to access the Service or parts of the Service.
Application: The Easy Care User App, also presented as “TheEasyCare”.
Company: The Easy Care, a partnership firm having its business address at Plot No. 337/A, Sector-23, Gandhinagar, Gujarat - 382024, India; also referred to as “We”, “Us”, or “Our”.
Country: India.
Device: A mobile phone, tablet, computer, or other digital device used to access the Service.
Personal Data: Information relating to an identified or reasonably identifiable individual.
Health-Related Data: Information relating to health, symptoms, reports, prescriptions, lab tests, consultations, reminders, appointments, hospital visits, diagnostic records, BMI or vitals inputs, or related healthcare activity.
Service: The Application and related features, websites, communications, support, infrastructure, and functionality provided or facilitated by The Easy Care.
Service Provider: A third party that processes information for or on behalf of the Company, such as providers of backend infrastructure, authentication, OTP delivery, cloud storage, AI processing, payments, diagnostics, notifications, or support.
Provider: An independent hospital, clinic, laboratory, doctor, medical professional, receptionist, or authorised healthcare-provider staff member whose services may be displayed, scheduled, coordinated, or accessed through the Service.
Usage Data: Technical or operational information generated automatically by use of the Service or its infrastructure.
You: The person accessing or using the Service, or the person on whose behalf the Service is being accessed where permitted.

3. Data We collect

The information We collect depends on the features You use and the information You choose to provide.

3.1 Personal and account information

first and last name;
mobile phone number and OTP verification information;
email address, where provided;
age or date of birth, gender, and profile information;
address, state, city, PIN or postal code;
profile photograph and emergency contact information, where voluntarily provided;
manually selected city or service-area preference;
hospital, lab, clinic, or doctor preferences;
appointment, reminder, inquiry, support, and communication information;
payment status, transaction references, billing information, and related records where payment functionality is used.

3.2 Health-Related Data

symptoms, reasons for consultation, and information entered into health-assistance tools;
appointment history and selected doctors, hospitals, clinics, or labs;
medical reports, prescriptions, test results, or other health documents selected by You;
report titles, disease or condition labels contained in uploaded documents, and provider notes made available through the Service;
BMI or related inputs such as height, weight, age, and gender;
reminder reasons and consultation-related details;
surgery, insurance, or healthcare-service inquiry information;
medical-service billing and transaction-related details.

Health-Related Data may be sensitive. Submit only information that belongs to You or that You are lawfully authorised to provide.

3.3 Uploaded photos, reports, and documents

The Service may process individual photos, reports, prescriptions, or documents that You explicitly capture or select using the Device camera, system photo picker, or file picker. The Application is not intended to continuously scan Your gallery or access unrelated media.

3.4 Voice input and transcripts

When You actively use voice input, the Application may access microphone audio and transmit the audio or generated transcript to the relevant processing service to convert speech to text and provide the requested feature. The Application does not intentionally activate the microphone unless You initiate or permit the feature.

Audio and transcripts may be processed temporarily or retained according to the technical configuration of the applicable Service Provider and legal or security requirements.

3.5 Usage, device, diagnostics, and security information

Internet Protocol address;
Device type, operating system, browser type and version;
Application version and unique device or installation identifiers;
crash logs, diagnostics, error and performance information;
screens or features used, dates and times of activity, and approximate duration of use;
security events, failed login attempts, and fraud-prevention signals.

3.6 Information from Providers

We may receive appointment updates, booking status, reports, prescriptions, payment status, provider responses, or other information from selected Providers and Service Providers when necessary to provide or support a feature requested by You.

4. Device permissions and access

Permission or access	Purpose	When used
Microphone	Voice-based symptom or health-assistance input and speech-to-text processing.	Only after You activate or permit the voice feature.
Camera	Capture a profile image, medical report, prescription, or other document selected by You.	When You choose a camera-based upload.
Photo or file picker	Select an individual photo, report, prescription, or document for upload.	When You choose a file or image.
Notifications	Appointment confirmations, reminders, updates, security alerts, or operational messages.	When enabled or permitted on the Device.

The Application does not rely on GPS-based current-location detection for normal city selection. A city or service area may be selected or entered manually by You. External map links may be opened if You choose to view a Provider’s location.

You may disable permissions through Device settings. Some features may not function if a relevant permission is denied.

5. How We use Personal Data

to register, authenticate, and manage Your Account, including OTP verification;
to provide and maintain the Service and enable requested features;
to facilitate booking, confirmation, rescheduling, cancellation, reminders, and coordination with selected Providers;
to enable upload, storage, access, display, retrieval, or authorised sharing of reports, prescriptions, and health documents;
to provide user-requested AI-assisted, symptom-information, report-explanation, wellness, BMI, and Provider-discovery features;
to process payments, transaction status, refunds, reconciliation, or related support where enabled;
to communicate by SMS, phone, WhatsApp, email, push notification, or in-app message for operational purposes;
to answer inquiries, provide support, investigate complaints, and resolve issues;
to maintain safety, prevent fraud or abuse, secure Accounts, investigate incidents, and enforce terms;
to analyse performance, fix bugs, improve functionality, and maintain reliability;
to comply with legal obligations, court orders, lawful requests, or regulatory requirements;
to manage a merger, reorganisation, financing, acquisition, or transfer of assets, subject to safeguards;
for other compatible lawful purposes disclosed at collection.

6. AI-assisted and health-information features

6.1 Nature and limitations

The Service may provide AI-assisted symptom information, report explanations, wellness information, BMI or vitals information, question prompts, and suggestions about an appropriate type of healthcare professional or Provider. Outputs are generated from information supplied by You and may contain errors, omissions, or outdated information.

AI outputs are not medical advice, diagnosis, treatment, prescription, clinical decision-making, or emergency services. Do not use the Application as the sole basis to start, stop, or change medicines, treatment, testing, or healthcare decisions.

6.2 Consultation reminder

Always consult a qualified healthcare professional for medical advice, diagnosis, or treatment and confirmation of information generated by the Application. Do not delay or disregard professional care because of an AI-assisted response.

6.3 Information sent for AI processing

When You voluntarily request an AI-assisted feature, information necessary to provide it may be transmitted to an authorised external AI or cloud-processing Service Provider. This may include symptoms, age, gender, user-entered context, voice transcripts, selected report text, or a medical report selected by You.

Depending on the active configuration, Service Providers may include OpenAI or another authorised AI provider. Information is used to generate the requested response, maintain security, troubleshoot failures, and comply with legal obligations. Provider processing and retention depend on the service, contract, configuration, and applicable law.

6.4 Acknowledgement and consent

Where required, the Application may request Your acknowledgement or consent before sending sensitive information or a selected medical report for AI processing. You may choose not to use the AI feature and consult a Provider directly.

6.5 Emergencies

Do not use the Application for an emergency. For severe symptoms, difficulty breathing, chest pain, loss of consciousness, heavy bleeding, signs of stroke, suicidal thoughts, or another urgent condition, contact local emergency services or visit the nearest emergency department immediately.

8. Payments and communications

8.1 Payments

Where enabled, transactions may be processed by the relevant Provider, the Company, or a payment processor such as Razorpay. We may receive transaction references, payment status, billing details, refund information, and related records for confirmation, reconciliation, support, fraud prevention, and disputes.

Payment-card, bank-account, UPI, or other credentials are processed according to the payment flow and processor terms. We do not claim to store full payment credentials unless the relevant feature and infrastructure actually require and support such storage.

8.2 Operational communications

We may contact You regarding OTP verification, Account security, appointments, reminders, reports, prescriptions, bookings, lab or payment status, support, grievances, policies, legal notices, security alerts, and other communications necessary to provide a requested feature. Messages may be sent by SMS, phone, WhatsApp, email, push notification, or in-app message.

9. Data retention, account deletion, and data deletion

9.1 Retention

We retain Personal Data only for as long as reasonably necessary to maintain Accounts, provide requested Services, support healthcare workflows, secure the platform, resolve disputes, enforce agreements, and comply with legal, contractual, tax, accounting, audit, or regulatory obligations.

Retention periods differ by information type and purpose. Appointment records, reports, prescriptions, payment records, security logs, support communications, and Provider-side records may be retained for different periods. Independent Providers may retain records according to professional, legal, or regulatory obligations.

Backup or archived copies may remain for a limited period while systems are securely rotated, unless longer retention is required for law, security, fraud prevention, disputes, or another lawful purpose.

9.2 Requesting deletion

You may request deletion of Your Account and associated data at https://theeasycare.com/delete-account/ or by emailing support@theeasycare.com.

We may request reasonable information to verify identity and protect the Account before completing a request. We will respond and act within the period required by applicable law.

9.3 Information that may be retained

records required for legal, regulatory, tax, audit, or professional obligations;
medical-service, billing, transaction, support, or security records;
information necessary to prevent fraud, abuse, duplicate accounts, or unlawful activity;
information necessary to resolve disputes, enforce agreements, or defend legal claims;
backup data until ordinary secure deletion cycles are completed.

9.4 Provider-held records

Deleting Your Account from The Easy Care may not automatically delete records independently held by a hospital, lab, clinic, doctor, payment processor, or other Provider. Contact the relevant Provider regarding records under its control.

10. Security of Your information

We use reasonable technical, organisational, and administrative safeguards designed to protect information from unauthorised access, disclosure, alteration, loss, misuse, and destruction. Measures may include authentication, access controls, limited personnel access, encryption in transit where supported, secure infrastructure, logging, monitoring, incident investigation, vendor controls, software maintenance, and vulnerability remediation.

No Internet transmission, mobile application, or electronic storage system is completely secure. We cannot guarantee absolute security. You are responsible for control of Your Device, SIM, OTPs, and Account access.

11. Your rights and choices

Subject to applicable law and verification, You may request to:

access information We hold about You;
correct or update inaccurate or incomplete information;
delete Your Account or Personal Data;
withdraw consent where processing is based on consent;
object to or request restriction of certain processing where available;
receive information about purposes and categories of recipients;
raise a privacy complaint or grievance.

You may update certain information in the Application, manage Device permissions, choose not to use optional AI or upload features, or contact Us. Withdrawal of consent does not affect processing already lawfully completed and may prevent a feature that requires the relevant information.

12. Children’s privacy

The Service is intended for adults aged 18 years and over and is not directed to children for independent use. We do not knowingly permit a child under 18 to create and operate an independent Account in a manner prohibited by applicable law.

If You believe a child has provided Personal Data without valid parent or guardian involvement or other lawful authority, contact Us. We will review the request and take appropriate action, subject to legal, security, verification, and retention obligations.

13. International processing and transfers

The Company and some Service Providers may process or store information in India or other countries whose data-protection rules may differ from those in Your location.

Where applicable, We use reasonable safeguards designed to protect information during international processing or transfer and require relevant Service Providers to process information according to applicable contractual and legal obligations.

14. Third-party Services, links, and independent Providers

The Service may contain links to or integrations with hospitals, clinics, laboratories, doctors, map services, payment pages, communication services, or other third-party websites and platforms that We do not operate.

Independent Providers may maintain separate systems, medical records, terms, and privacy practices. Once information is shared with a selected Provider for a requested service, that Provider may process and retain it according to its own legal and professional obligations.

Review the privacy policy and terms of each third party You use. The Easy Care is not responsible for independent third-party practices except to the extent required by applicable law.

15. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in the Application, Service Providers, technology, legal obligations, or data-handling practices.

Material updates may be communicated through the Application, website, email, notification, or another appropriate method. The “Last updated” date identifies the latest published version.

16. Contact Us

For privacy questions, complaints, grievances, Account deletion, data requests, or concerns about this Policy or Our data practices, contact:

The Easy Care

Plot No. 337/A, Sector-23
Gandhinagar, Gujarat - 382024
India

Email: support@theeasycare.com
Account deletion: theeasycare.com/delete-account/

This Privacy Policy is intended to describe the Application’s actual data practices. Review it whenever the Application, permissions, SDKs, Service Providers, AI processing, payment flow, or retention practices change.